FAQ – General
General | Orders | Products | Conditions | Protocols | Science
How long has NeoGenesis been in business?
NeoGenesis has been in business since 2015.
Purchasing
I don’t have a Skin Therapist. How can I purchase your products?
You may purchase our products through our retail website at NeoGenesis.com or call our Customer Service at 001 858 751 4714. We can also guide you to one of our skin care clinics that can do phone/video consults if you prefer.
If you have been approved for a Professional account, you can purchase products on NeoGenesisPro.co.uk
How do I become a stockist and get a wholesale professional account?
You can sign up as a wholesale professional partner on our NeoGenesis Pro UK website: https://neogenesispro.co.uk/registration/
Discounts/Samples
Do you offer discounts or coupon codes?
NeoGenesis does not offer discounts, coupon codes or have yearly sales. What we do offer is 100% guarantee on our topical skin care products so you can purchase with confidence.
We do not offer a money-back guarantee for Erase The Day makeup remover or any of our hair products.
Do you offer free samples?
No, we do not offer free samples, but we do sell travel sizes of our products. What we do offer is 100% guarantee on our topical skin care products so you can purchase with confidence.
Return Policy
Can I return my product?
Yes, NeoGenesis has a 60-day satisfaction guarantee on all skin care products. If you purchased your NeoGenesis products from a local professional, please return the product to them for a replacement or a refund. If you purchased directly from us, please call Customer Service at 001 858 751 4714. If we want the product(s) back for any reason, we will send you a call tag.
We do not offer a money-back guarantee for Erase The Day makeup remover.
Due to the nature of hair loss and the many systemic and nutritional causes for hair loss and thinning, we are unable to offer a money-back guarantee on our hair care products, which include Hair Thickening Serum, NeoLash, and NeoBrow. For more information on our hair care products, please contact Customer Service to learn more about the conditions that our hair care products have had success in treating.
Click here to view our full Return policy.