FAQ – Conditions/Concerns
General | Orders | Products | Conditions | Protocols | Science
Mature/Ageing Skin
I’m just beginning to show signs of ageing and want a great serum to begin with. What does NeoGenesis recommend?
We recommend Skin Serum as a daily serum for the first signs of ageing. It has an abundance of stem cell released molecules and provides hydration. It is also safe to be used around the eye area.
How does S²RM® work on hyperpigmentation specifically?
The secretome from adipose mesenchymal stem cells used in our S²RM® has been found to suppress melanocyte differentiation and skin pigmentation by inhibition of melanin production through factors such as TGF-β1. This maintains the melanocytes in an immature, progenitor-like state, thus inhibiting melanin synthesis.
What products help with Melasma?
Since our S²RM® technology helps calm the production of pigment, using Skin Serum, Booster or Recovery is helpful for melasma, as is breaking up the pigment using Mandelic Acid 8%, alongside an effective mineral sunscreen with an SPF rating of 30 or higher.
How long before I see results with Recovery?
While results may vary from person to person, for overall improved texture and skin health, results may be evident in a matter of days. For fine lines, wrinkles, sagging skin, scars, acne etc., results often take 3-6 months to see major improvements in the skin. Continued usage may improve the skin over time using Recovery in your daily skin care routine.
Bruising
Does NeoGenesis have products that help with bruising discoloration?
Recovery and Eye Serum are good for bruised areas to clear the purple and yellow colors in the bruise that are due to heme and bilirubin.
Skin Protection
My skin’s barrier feels rough and red. Which moisturizer do you recommend to repair the barrier of the skin?
Barrier Renewal Cream is a deeply hydrating, reparative cream that works to repair the skin’s barrier function using key ingredients to minimize further damage: Free fatty acids, cholesterol, and ceramides. It has no scent, is lightweight, and can be used on acneic skin. Use it over one of our serums for best results.
Chemical Peels
How do I use NeoGenesis products after a chemical peel?
The skin is in a more fragile state after a chemical peel and care must be taken to not cause further damage. For a minimum of 2 weeks after the chemical peel, gently cleanse with our Cleanser, spritz the skin with Moisturizing Mist, apply Recovery, and follow with the Barrier Renewal Cream. Use this protocols twice daily. Be sure to apply a mineral sunscreen with an SPF rating of 30 of higher and reapply every 2 hours when outdoors as the skin will be photosensitive post peel. If the skin is feeling dry, tight or if peeling occurs, use Moisturizing Mist throughout the day as needed for soothing relief.
LED Therapy
Can Recovery be used with LED light therapy?
Yes. You may use Recovery after red or blue light therapy in the treatment room to enhance results.
Microneedling
Can Recovery be used with microneedling?
Yes, it can be used before and after, and should be continued twice daily until healing is complete. If skin is very thin and damaged, it is recommended to use Recovery a month in advance of the microneedling treatment for best results.
Pores
What can be used to minimize the appearance of pores?
NeoGenesis Recovery serum used once or twice daily helps improve the appearance of enlarged pores. Volcanic Ash Mask used weekly can help gently exfoliate and surface skin cells that can clog pores, making them look larger. If skin is dehydrated, pores can become dilated so if this is the case, add Booster or Skin Serum to your skin care routine.
Wound Care
Can Recovery be used on open wounds?
Yes. It may sting slightly due to a different pH level from the open skin/wound. The stinging sensation is normal in this case and only lasts for a few seconds. We recommend using our newest product, Recovery + for open wounds. Recovery + includes all the benefits of Recovery serum plus it is made with sterility assurance to safely deliver nutrient-rich molecules.
Do NeoGenesis products help with keloid scarring?
We’ve had a number of people use Recovery with positive results for keloid reduction.